Fresh Groceries Delivered in Minutes

We are dedicated to fitting into your busy schedule, which is why we offer delivery services 7 days a week. Our standard delivery window is from 8:00 AM to 10:00 PM local time. When you proceed to checkout, our system will show you all available 1-hour or 2-hour delivery slots for your specific address, allowing you to choose the most convenient time.

In many major metropolitan areas, we are constantly expanding our operations to include extended hours and, in some key zones, a 24/7 delivery service for late-night needs. For major holidays like Thanksgiving or Christmas, we highly recommend placing your order several days in advance, as delivery slots fill up very quickly due to high demand. This ensures you can secure your preferred time and receive all your essentials without any stress.

Product freshness is the cornerstone of the NourishNow experience, and we have implemented a rigorous, multi-stage quality control system to guarantee it. Our commitment begins with sourcing: we build strong partnerships directly with trusted local farms, artisans, and top-tier suppliers who share our passion for quality. This shortens the supply chain, meaning produce gets from the farm to you faster.

Next, our storage facilities are state-of-the-art, with strict, separate temperature zones for frozen, refrigerated, and ambient products. Finally, the picking and delivery process is handled with extreme care. Our trained Personal Shoppers meticulously hand-pick every item in your order, checking for optimal ripeness, quality, and expiration dates. Once picked, your order is transported in climate-controlled insulated bags to maintain the perfect temperature right up until the moment it arrives at your door. This end-to-end process is our freshness guarantee to you.

Yes, a minimum order value is in place. This policy is essential for maintaining an efficient and economically sustainable delivery model, allowing us to cover operational costs like labor, packaging, and fuel while keeping our product prices competitive. The specific minimum amount can vary based on your geographical location but generally starts at around $25.

You will always see the minimum order requirement for your area clearly displayed in your shopping cart before you begin the checkout process, so there are no surprises. To provide even greater value, we often offer free or significantly discounted delivery fees for orders that exceed a certain threshold, typically around $50. This is our way of thanking you for placing larger orders with us. For frequent shoppers, we also recommend looking into our NourishNow+ subscription plan, which often includes free delivery on all eligible orders.

While we utilize advanced inventory management systems, a high-demand item can occasionally go out of stock. We provide you with complete control over how this situation is handled through your substitution preferences, which can be set in your account settings. You have three clear options:

• Best Match: Allow our trained Personal Shopper to use their expertise to select the best possible substitute. They will find a similar item of comparable quality, size, and price point.
• Contact Me: If you prefer to approve substitutions yourself, our shopper will contact you in real-time via the app or SMS with their suggestions. You can then approve or decline the proposed item before they continue shopping.
• Do Not Substitute: If you select this, the out-of-stock item will simply be removed from your order, and you will not be charged for it.

You can set a default preference for all your orders or customize it for specific items in your cart, giving you maximum flexibility.

Absolutely. We understand that plans can change or you might remember an item you forgot. You have the ability to modify your order as long as its status is still "Processing." During this window, you can freely add or remove items directly from the "My Orders" section of your account on our website or mobile app. Look for the "Edit Order" button next to your active order.

The ability to modify becomes limited once the order status changes to "Picking in Progress." This means one of our Personal Shoppers has already started gathering your items. At this stage, you may not be able to make changes through the app. We recommend contacting our customer support team immediately, and they will do their best to accommodate your request if possible. Once an order is "Out for Delivery," no further modifications can be made.

Our mobile app is engineered to be your ultimate shopping companion, offering a host of powerful features designed to make your grocery experience faster, smarter, and more personalized than ever before. It's much more than just a mobile version of the website. Key enhancements include:

• Barcode Scanner: Instantly add an item to your cart by simply scanning its barcode in your pantry or fridge. It's the fastest way to build your shopping list.
• Smart Lists & Instant Reorder: The app securely saves your past purchases, allowing you to reorder your entire weekly shop with a single tap. You can also create multiple shopping lists for different occasions.
• Exclusive App-Only Deals: Gain access to special promotions, flash sales, and personalized discounts that are not available on the desktop site.
• Live Order Tracking & Communication: This is a game-changer. Watch your rider's progress on a live map, get precise ETAs, and, most importantly, communicate directly with your Personal Shopper via chat if you have a last-minute request or they have a question about a substitution.

In short, the app provides a deeply integrated, convenient, and transparent experience that puts you in complete control of your grocery shopping.