Privacy Policy

1. Introduction

Welcome to NourishNow. We are committed to protecting the privacy and security of our users' data. This Privacy Policy explains the types of information we collect through our website and mobile application (collectively, the "Service"), how we use that information, and the choices you have concerning our use of such information.

2. Information We Collect

We collect information to provide and improve our Service. The types of information we may collect are:

• Personal Identification Information: This includes your name, email address, phone number, delivery address, and payment information (such as credit card details, which are processed securely by our third-party payment processors).
• Order Information: We keep a record of the products you purchase, your order history, your substitution preferences, and any special instructions you provide.
• Technical and Usage Information: We automatically collect information when you use our Service, such as your IP address, browser type, device information, operating system, pages viewed, and the dates/times of your visits. This helps us understand how our users interact with the Service.
• Communications: We collect information when you contact our customer support, including the content of your messages and any information you provide.

3. How We Use Your Information

Your information is used for the following purposes:

• To Provide and Manage the Service: To process your orders, manage your account, facilitate deliveries, and process payments.
• To Improve Our Service: To analyze usage trends, gather feedback, and improve the user experience, product offerings, and functionality of our website and mobile app.
• To Communicate With You: To send you order confirmations, delivery updates, and important notices about your account or changes to our policies. With your consent, we may also send you promotional materials and special offers.
• For Security and Fraud Prevention: To protect the security of our Service, prevent fraudulent transactions, and enforce our terms of service.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With Service Providers: We share information with trusted third-party partners who perform services on our behalf, such as payment processing, delivery logistics, data analysis, and marketing. These providers are obligated to protect your data and are not authorized to use it for any other purpose.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request from a public authority (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include encryption, access controls, and secure server environments. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have certain rights regarding your personal information. You can access and update your account information at any time by logging into your account. You may also have the right to request access to, correction of, or deletion of your personal data. To make such a request, please contact us using the details below. You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or by changing your notification settings in the app.